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Head Office

The Comfort Group

  • 41-71 Great South Road
  • Otahuhu
  • AKL 1062, New Zealand

FREQUENTLY ASKED QUESTIONS

  • What is Tencel?

    Tencel, a renewable and biodegradable fibre made using wood pulp from sustainably managed forests. Tencel is sourced from Forest Stewardship Council (FSC) forests. It is a sustainably managed resource and produced within a closed loop.

    Tencel is soft and holds colour well, while its breathability makes it ideal for use in beds. It helps wick moisture from the skin, helping regulate temperature

    As a plant-derived fibre, Tencel is also biodegradable.

    Tencel requires a lot less dye than cotton. It is also pure white when produced, so no bleaching is necessary.

    The fibres can “fully revert back to nature” as they are compostable and biodegradable.
    Tencel is soft and holds colour well, while its breathability makes it ideal for use in beds. It helps wick moisture from the skin, helping regulate temperature.

  • What is SEAQUAL®?

    SEAQUAL is made from upcycled marine plastic. SEAQUAL yarn is a high quality 100% post-consumer recycled polyester yarn containing Upcycled Marine Plastic from SEAQUAL INITIATIVE.

    Every year, 12 million tons of plastic is dumped into our oceans. The SEAQUAL INITIATIVE works with ocean clean-ups around the world to bring value to the waste that they recover.

    200 tons of marine litter have been transformed into Upcycled Marine Plastic by SEAQUAL INITIATIVE and an estimated 600 tons of waste Cleaned from our oceans.

    SEAQUAL yarn is almost identical in physical properties to virgin polyester. It consists of approximately 10% Upcycled Marine Plastic (from plastic marine litter), the remaining 90% is post-consumer PET from land sources. This process has a lower carbon footprint and creates a gorgeous soft and sustainable yarn used for high quality clothes and textiles.

    SEAQUAL® YARN has both OEKO-TEX® Class 100 and GRS certification.

  • What’s so special about Natural Latex?

    Firstly, it is eco-friendly & non-toxic.

    Natural latex is made from the sap of the rubber tree. The trees are not cut down or damaged during this process and can produce sap for up to 30 years. Therefore, the processing of latex mattresses encourages tree growth and is extremely sustainable.

    Natural latex is biodegradable, ensuring it won’t sit in a landfill for years.

    There are three different types of latex foam: synthetic, blended, and natural. Natural latex has no synthetic additives.

    Latex softly cradles heavy body parts, such as the hips and shoulders. This light contouring provides pressure relief near the joints and lower back, while latex’s natural elasticity maintains natural spinal alignment by gently supporting lighter areas, like the neck and back.

    Latex is naturally antimicrobial, meaning it repels harmful microorganisms, making latex an excellent choice for people with allergies

    Natural latex foam has an open-cell structure to permit constant airflow. The foam layers are also constructed with pinholes, enhancing breathability, resulting in a comfortable sleeping temperature.

    Natural latex mattresses are best known for their long-term comfort. High-quality latex mattresses have a significantly longer lifespan than other types of mattresses, maintaining its original shape over years of use.

    The independent pocket spring support system inside the hybrid mattress is ideal for reducing partner disturbance.

    A latex mattress is also naturally resistant to dust mites, mould and bacteria.

  • Is my mattress recyclable?

    The Pure Series mattresses have been thoughtfully designed to be entirely biodegradable, all except for the zip!

    If you take your Pure Series mattress back to the place you purchased it from, they will return it to us where the latex will be recycled into other products such as flooring underlay.

  • Why is organic cotton better?

    Organic cotton is grown safely and processed without toxic dyes and finishing materials, and it isn’t treated with chemicals.

    Conventional cotton is one of the most widely grown crops in the world and is also one of the most chemical and pesticide intensive.

    Growing conventional cotton uses 11 times more water than organic cotton.

    Organic cotton is hypoallergenic.

    Organic cotton fibres are softer, longer and stronger than conventional cotton.

    Organic cotton creates 46 per cent fewer greenhouse gas emissions than conventional cotton.

  • What are the benefits of Wool?

    Wool is a natural fibre, making it natural, renewable and biodegradable.

    We source our felted wool from local New Zealand farms.

    Wools breathable fibre helps control humidity and keeps you cool in the summer and warm in the winter. Plus, it’s naturally flame retardant!

    Wool is also a non-allergenic fibre, which is resistant to the growth of bacteria and dust mites making it perfect for bedding.

    It is also both stain and odour resistant. It has a unique outer layer that helps to repel stains and keep them from being absorbed.

  • What is Purotex?

    Purotex® is a natural probiotic treatment.

    Purotex contains tiny microcapsules filled with natural probiotics. Movement on the mattress breaks open the microcapsules releasing friendly bacteria into the fabric of the mattress, they self-activate by absorbing humidity and help clean up allergens in the mattress for a cleaner, fresher sleep surface.

    How does it work:

    1. Inactive probiotics are encapsulated and integrated in the textiles.
    2. Friction between body and mattress opens the microcapsules.
    3. The probiotics absorb humidity and self-activate: they start to clean up allergens.
    4. Wake up in a healthy bed

  • What is DreamFoam?

    DreamFoam is made in an environmentally friendly way and has a unique foam structure with a plush feel that provides extra support and luxurious comfort.

    Sleepyhead was awarded a Green Ribbon Award for improving New Zealand’s air quality by investing in technology to produce environmentally friendly foam, by replacing methylene chloride with liquid carbon dioxide.

    Through the use of high pressure CO technology, we are able to eliminate methylene chloride, which is a suspected human carcinogen, from the foam making process.

    By using liquid carbon dioxide no additional gas is added to the atmosphere, making it an environmentally friendlier process with greenhouse gas benefits.

    In addition to its environmental benefits, the high pressure CO manufacturing process produces foam with a more consistent cell structure resulting in a superior end product that enhances comfort and support. Perfect for your bed.


  • What should I do to prolong the life of my Design Mobel mattress?

    The following suggestions will help prolong the life of your mattress:

    Using a mattress pad or protective cover will help avoid stains, which are not covered by the warranty.

    Rotate your mattress to promote even wear.

    Use a good quality bed frame (see warranty card for queen- and king-size diagrams).

    To eliminate bends in the border wiring that surrounds the mattress, avoid sitting or standing on the edge of your mattress or box spring. Warranty does not cover bent border wiring.

  • Will I get body impressions in my mattress? What can I do about them?

    In today’s plusher mattresses, state-of-the-art foams and fibres conform to the shape of your body to relieve pressure points and provide a more restful night’s sleep.

    If you sleep in the same spot night after night, the fibres and foams will naturally conform to the shape of your body. You can reduce this by occasionally rotating your mattress from end-to-end or top-to-bottom.

  • What sizes do Design Mobel mattresses come in?

    Mattresses and base dimensions are as follows:

    • Long Single – 92 x 203cm (3′ x 6’8″)
    • King single – 107 x 203cm (3’6″ x 6’8″)
    • Queen – 153 x 203cm (5′ x 6’8″)
    • King – 183 x 203cm (6′ x 6’8″)
    • Super King – 204 x 203cm (6’8″ x 6’8″)
  • Why does my mattress sag?

    Several factors can cause mattress sagging, including an improper bed frame, improper centre support, a damaged or bent frame or a damaged/broken base.

    Using a proper bed frame with proper centre support and taking proper care of your base will greatly reduce the chances of mattress sagging.

    Please refer to the Design Mobel warranty brochure for further information.

  • What are the advantages of a single-sided mattress?

    A single-sided mattress does not ever have to be flipped. Rotating your mattress will redistribute the comfort layers, and this will maximise wear. All Design Mobel mattresses distributed through our retail partners are single-sided.


  • Does a mattress have to be firm to be supportive?

    In today’s modern mattresses, the support comes from the innerspring. The comfort layers determine the surface “feel”.

  • How much should I spend on a new mattress?

    Keep in mind, you spend one-third of your life in bed, so you should buy the best bed you can afford. At what amounts to pennies per night, it’s an important investment in your health and well-being.

  • Mattresses are so thick, what kind of sheets do I need?

    Most major sheet manufacturers sell “deep drop” sheets that will fit today’s plusher mattresses.

  • How do I know when I need a new mattress?

    A mattress is designed to perform for the length of its warranty. However, you should compare your current mattress and foundation to newer models every few years, as bodies and sleep habits change.

    Other circumstances may lead to a need for a new mattress, such as a child outgrowing his or her current sleep set or your desire to upgrade your mattress.


  • What's the difference between innerspring and foam mattresses?

    Innerspring mattresses

    The most widely purchased type of mattress. These mattresses feature tempered steel coils in a variety of configurations. Layers of upholstery provide insulation and cushioning between your body and the spring unit.

    Foam core mattresses

    Instead of coils, these mattresses use either latex or visco-elastic memory foam cores as the support system.

  • Does my sleep position matter when choosing a new mattress?

    Yes, sleep position matters in terms of which pressure points are affected during sleep, as well as how the spine is supported. Because each individual sleeper is different, the only way to determine which mattress and comfort level works best for your sleep position, is to test out the different mattresses in the store. It helps to talk to the salesperson about what options are available, so they can make recommendations based on your personal needs.

  • Should I buy a firm or a soft mattress?

    Comfort preference is very personal. When you shop for a mattress, you should lie down on firm, plush and pillow top models to determine what feels best for you.

Experience the Design Mobel Range